LIMITED WARRANTY
Duration - covers the original owner of a genuine Attn2Detail Mercantile (A2D) for the life of the product. Product must be purchased from A2D or one of our authorized sellers with proof of purchase.
Coverage - A2D warrants all of our genuine products are free from defects in material and workmanship. This warranty does NOT cover loss, theft, damage caused by accidents, abuse, misuse, improper handling, alterations, neglect, improper sharpening and normal wear and tear. Do not use your knife as a screwdriver, pry bar, chisel or punch. Do not throw your knife or use it for anything other than cutting
Bottom line is this - we will always do our best to support our products new and used. We recommend generally you don't take your knife apart and send it in for adjustments or repairs. When you or someone else damages your knife in disassembling it, performing repairs, or performing any dumb-assery with it, it voids our warranty.
How to submit a Warranty Claim - contact us by email and get a return authorization.
Ship with RA to
Attn2Detail Mercantile
897 Improve Rd
Columbia MS 39429
REPAIRS
Sharpening - you only pay shipping/handling/insurance for a standard sharpening.
Non - Warranty Repairs have a bench fee of $50/hour. We will contact you for authorization if the repair will be more than $50. It usually isn't though.
Reassembly - Knives disassembled by the user can be reassembled to A2D custom shop specifications provided the component parts are returned to us or we have stock of any parts required. The fee for this service is $50/hr, plus the cost of any parts replaced by us and shipping/handling/insurance.
Re-finishing or other “Spa Treatments” - email us for what you want to have done and we can give you a cost before you send us the knife.
SHIPPING
Shipping/handling/insurance for repairs and returns are the responsibility of the buyer. Warranty items if is a result of our materials or workmanship will be covered by A2D.
Ship with RA to
A2D Mercantile
897 Improve Rd
Columbia MS 39429
RETURN POLICY
Returned items must be in NEW/UNUSED condition and include all original packaging and or certificates. You may request a Return Authorization (RA) by email within 72 hours of receiving the product. Items cannot be returned without an RA. Once inspected, we will issue a refund, less shipping charges, within 3-5 business days. There is a 15% restocking fee on non-defective items to offset lost shipping, credit card and labor costs.
CUSTOM DEPOSITS
We don't take deposits until we have the parts and are ready to start work on your specific knife. Once we do we will ask for a 50% deposit. This deposit is non-refundable should you decide you don't want to take delivery of the piece.